GENERAL QUERIES
HOW DO I TRACK MY ORDER?
We aim to process and ship all orders within 24-48 hours of placement.
Once your order is dispatched, you'll receive an email notification with tracking details. Use the provided information to easily track your package through our delivery partner’s website.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We’re committed to delivering your parcel with the best carrier and service available for your country. For details on shipping times and rates by country, visit our shipping page.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Returns are handled efficiently, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return's progress through our Return Portal. Refunds are issued either to a digital gift card (the quickest option, within 2-3 business days) or to your original payment method, typically within 7-10 business days. You’ll receive email updates once your return is processed and your refund is issued.
WHAT IS YOUR RETURN POLICY?
Need to exchange or return your purchase? We’re here to help! You have up to 14 days from the delivery date to make your decision. Please note that we are not responsible for any customs charges (import duty or tax) on exchanges. You will be responsible for all costs associated with returning your order. Be sure to keep your proof of shipment until your return reaches our warehouse, as we cannot address issues without a track & trace or proof of shipment.
Exchanging or returning is simple: just follow the steps on our Refund Policy.
Returned items must be unworn, unwashed, and in their original condition with tags attached. Please ensure items are returned in their original packaging. Note that we do not accept returns on the following items:
Worn or damaged items that were not previously reported to our customer support team will be rejected, and the return will be void. Such products will be destroyed.
Bundles/Multipacks: Must be returned as a complete set, including all items, tags, and original packaging. Missing or damaged components may result in the return being rejected.
HOW DO I MAKE A RETURN?
Exchanging or returning is quick and easy. To find out how to return, please visit our Refund Policy and follow the steps to submit your request.
WHAT PAYMENT METHODS DO YOU PROVIDE?
We offer a range of payment options to ensure a convenient and secure shopping experience. Here are the payment methods we currently accept:
Credit and Debit Cards: We accept major cards, including Visa, Mastercard, and American Express.
Local Payment Methods: Available in certain countries, we accept local payment options such as IDEAL, BanContact, or Sofort.
PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
Klarna: Buy now and pay later with Klarna, available depending on your location.
Mobile Payment Services: We accept mobile payment options like Apple Pay, Shop Pay, and Google Pay, depending on your location.
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it for your purchase.
Please note that the availability of these payment methods may vary by location and product. If you have any questions or need assistance, feel free to contact our customer support team.
PRODUCTS
HOW DO I FIND THE RIGHT SIZE?
We recommend checking the size guide on the product page to find your perfect fit. Simply click on "size finder" below the size selector for all the details.
HOW DO SIGN UP TO STOCK UPDATE?
You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.
HOW DO I WASH MY CLOTHES?
Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:
Step 1: Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.
Step 2: Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.
Step 3: Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.
Step 4: Choose the Right Washing Cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.
Step 5: Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.
Step 6: Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.
Step 7: Turn Garments Inside Out: Turn your garments inside out before washing to protect the outer surface and minimize friction during the washing cycle.
Step 8: Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.
Step 9: Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.
Step 10: Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.
By following these steps, you can ensure that your clothing are washed effectively while preserving their quality and longevity.
DO YOU OFFER GIFTCARDS?
To purchase a gift card, just visit our website and go to the gift cards section. Select the amount you’d like, add it to your cart, and during checkout, you can enter the recipient's email address and add a personalized message if you wish to send it directly to them.
After completing the purchase, the gift card will be sent electronically to the recipient’s email with instructions on how to redeem it. They can then use the gift card to shop for their favorite items on our website at their convenience.
DO YOU OFFER WARRANTY ON YOUR PRODUCTS?
We are confident in the quality of our products and are committed to addressing any concerns quickly. Our warranties generally cover manufacturing defects and workmanship issues for a specified period from the purchase date. Please note that warranty terms may vary depending on the product.
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
DO YOU SHIP TO MY COUNTRY
We deliver worldwide! Orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.
Visit our Shipping Page for rates and lead times per country.
WHAT ARE THE SHIPPING COSTS?
Our shipping rates are based on the destination and total value of your order. Here’s what you need to know about our shipping costs:
Enjoy free shipping on all orders over €100 within the European Union. For orders under this amount, a flat-rate shipping fee of €9.99 applies. We work with trusted local carriers to ensure timely delivery. The final shipping cost will be calculated at checkout based on your location and order value.
International Shipping:
For international orders outside the European Union, shipping starts at €9.99. The exact shipping cost will be calculated during checkout based on your location and order value.
Additional Information:
Custom duties and taxes are covered for your order.
Orders are typically processed within 1-2 business days, with delivery times depending on your location.
Once your order is dispatched, you’ll receive a confirmation email with tracking details to follow your package’s journey.
CAN I CANCEL OR CHANGE MY ORDER?
We understand that things can change, but our fast processing means we begin preparing your order for shipment as soon as it’s received. We kindly ask that you double-check your order before finalizing payment.
If you have any questions or concerns, please reach out to our customer support team. We're here to assist you, while keeping in mind our quick processing system.
If you’re not satisfied with your item(s), you can return them within 14 days.
HOW DO I REDEEM MY GIFT CARD?
At checkout, simply enter your gift card or voucher code in the designated field. Click or tap 'Apply' to redeem it, and the total will be updated accordingly. Once your gift card or voucher is applied, continue with the checkout process, reviewing your order and entering any necessary information before completing your purchase.
If you have any issues redeeming your gift card or voucher, our customer support team is here to help ensure a smooth shopping experience. Feel free to contact us for assistance.
MY TRACKING INDICATES THAT MY ORDER HAS BEEN DELIVERD, BUT I HAVEN'T RECEIVED IT?
If your tracking information shows that your order has been delivered but you haven’t received it, follow these steps:
Check Your Delivery Location: Verify the delivery address to ensure it was entered correctly. Sometimes, packages are left with a neighbor, at the front desk, or in another location on your property.
Look for Delivery Notes: Check for any delivery notes left by the carrier. They might have left the package in a secure spot or with a receptionist if you weren’t available.
Contact the Carrier: Get in touch with the shipping carrier listed in your tracking info. Provide them with your tracking number and explain the situation. They may have more details or can begin an investigation.
Contact Customer Support: If you still can't locate your package, reach out to our customer support team with your order and tracking details. We’ll help you resolve the issue and ensure you get your order as soon as possible.
File a Claim: If your package is marked as delivered but you didn’t receive it, you may need to file a claim with the carrier. Our customer support team can guide you through the process and provide any needed documentation.
We’re here to help with any delivery issues and ensure you receive your order. Feel free to contact us for assistance.
I ENTERED A WRONG SHIPPING ADDRESS, WHAT TO DO?
If you notice an error in your address shortly after placing your order, contact our customer support team right away. The sooner you reach out, the higher the chance of updating the address before the order is shipped.
If your order has already been processed or dispatched and you can't update the address through customer support, contact the shipping carrier directly. Depending on their policies, you may be able to request a package redirection or rerouting to the correct address. Please note that this may involve an additional fee and is subject to carrier approval.
To avoid address issues in the future, always double-check your shipping details before finalizing your order. Make sure everything, including apartment numbers, street names, and postal/ZIP codes, is correct.
WILL I BE CHARGED WITH VAT
VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.
I HAVENT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
You will receive an order confirmation by e-mail immediately after placing your order.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Need to exchange or return your purchase? We’re here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note that we are not responsible for any customs charges (import duty or tax) on exchanges, and you will be responsible for all costs associated with returning your order. Be sure to keep the proof of shipment until your order is returned to our warehouse, as we cannot address any issues without tracking information.
Exchanging or returning is quick and easy. For full instructions, follow the steps in our Returns Portal.
All returned items must be unworn, unwashed, and in their original condition with tags attached. Items should be returned in their original packaging. We do not accept returns on:
Items that have been worn or damaged without prior disclosure to customer support
Items that have exceeded the 14-day return period
Certain sale items marked as Final Sale, which are not eligible for refunds or exchanges
Bundles/Multipacks: Bundle products must be returned in their complete form, including all items, tags, and the original packaging. Missing or damaged items may result in the return being rejected.
HOW CAN I RETURN MY ITEM?
Exchanging or returning is quick and easy. To find out how to return, please visit our Refund Page and follow the steps to submit your request.